- Are the products displayed in the store original?
Yes, all perfumes and other products displayed on our website are original and guaranteed to be of high quality.
- What is the method of ordering from the website?
1. Add the desired products to the shopping cart.
2. Go to the cart after you finish shopping.
3. Fill in your information and address details.
4. Choose the appropriate payment method.
5. Click on Confirm Order.
- What are the payment methods accepted on the site?
- Credit card:
Our preferred payment method is secure credit card payment. We guarantee the protection of your credit card number using the latest electronic encryption technology, and at the Luxury Perfumes Store, we guarantee a safe shopping experience on our website. We currently accept credit cards such as Mada, Visa, and MasterCard.
2. Installment system with Tabby and Tamara:
Buy now, pay later. This method divides your purchases into four monthly installments. We collect the first payment upon order completion, and the remaining three installments are spread over three consecutive months. Absolutely no interest.
3. Payment via Stc Pay
4. Transfer to bank account
- What are the available shipping methods?
Shipping is usually done via SMSA or Aramex.
- How long does it take for the order to arrive?
Delivery within Saudi Arabia takes 1 to 5 business days.
- How much are the shipping and delivery fees?
Shipping fees with SMSA or Aramex (25 riyals).
- How can I exchange or return a product I purchased?
Customer satisfaction is always our priority. We are happy to provide you with the best service.
If you are not satisfied with the product due to a defect that occurred during the shipping process, or if you received a different product than what you ordered, or if you want to exchange the product for another one, all you have to do is contact customer service at 0554856190 within a maximum of 7 days of receiving the order, and a customer service agent will provide assistance.
The product must be in its original packaging and unopened. We will not accept exchanges or returns for opened or used products.
- I no longer wish to purchase the product. Can I cancel my order before the product arrives?
Our first priority at Luxury Perfumes is that you feel comfortable ordering the products you really want.
If you wish to cancel your order, please notify us as soon as possible. The cancellation process depends on the shipping process.
Please send your cancellation request via WhatsApp message, including the order number and reason for cancellation, or contact our customer service team at 0554856190 and we will take the necessary steps.
But if the order has been shipped, we will not be able to cancel it.
- What are the types of perfume concentration?
Parfum/Le Parfum: A parfum fragrance with a concentration of 20-30% and a long-lasting scent that lasts up to 12 hours a day. It is a highly concentrated fragrance suitable for those with sensitive skin, lasting for approximately 12 hours. It can also be worn for evening wear because a single drop of it lasts a long time and diffuses its fragrance throughout the surrounding environment.
Eau de Parfum: Eau de Parfum has a concentration of 15-20% and lasts for 5-8 hours a day. It is a medium-strength fragrance that lasts up to 8 hours and can be worn at any time of the day, including at night.
Eau de Toilette: This type is light and lasts up to four hours, making it suitable for everyday use. If your outing won't last all day, or if you're heading to work or a short outing with friends, it's the most appropriate.
Or cologne: It is also called cologne and is one of the lightest and least concentrated types of perfumes. In most cases, its scent does not last more than two hours and it is often used in men’s perfumes.
- What are the best places to spray perfume?
Applying perfume to your pulse points, the areas where you feel your heartbeat, is the best place to apply perfume because it warms your blood: behind the ears, behind the knees, on your wrists, neck, and inside or in the crease of your elbow. This will help your perfume last longer.
- How to keep your perfume lasting longer?
You need to store your favorite perfume in the right way and place.
Protect your favorite perfume from its worst enemies: humidity, heat, and light. Try to store your perfumes in a cool, dry place, away from direct sunlight.
- Do you have a gift wrapping and delivery service?
Yes, we have a gift wrapping service, which is free for our luxury perfume store customers.
You can request this service by informing us of your desire to gift-wrap your purchases via a WhatsApp message to 0554856190 , and your gift will be professionally and high-quality wrapped.